Errors 'class not exist' and 'no password'

[janvankuijk]

On the registration of new customers on https://www.schuurpapierxl.nl/ first we get the error 'class not exist' and on the login the error 'no password'.
Will you help us?


Jan

[ossmygoal]

Hello my friend,
Could you please send us your website login information: user/ password/ ftp via our email: dev@joomlavi.com - After receiving your information, we will help you to solve your problem.
We look forward to hearing from you soon.
Best Regards,
Joomlavi team

[ossmygoal]

Hello my friend,
We cannot access to your site. Because you'd set the password level - 2 for us.
Firstly, please try to test your site by activating template default of Joomla to check as if you can register or not !
a/ If your site still have error -> That is the Hikashop core error.
b/ If there is no error at all. -> This is our template's error. At that time, please send us your login credential (user/password, url).. Via our email: dev@joomlavi.com - We will help you to solve your problem.
We look forward to hearing from you soon.
Best Regards,
Joomlavi team

[janvankuijk]

The htaccess user-id and password are:
user: antagonist
password: antagonist

Will you have a look?

Jan

[ossmygoal]

Hello my friend,
We could login to your site. However, we need a screenshot to know where is your error.
Please send us your Ftp information via this email - We need this information to fix your problem.
One more thing, we don't know the reason why we cannot load your site on today (yesterday it okay)

[janvankuijk]

HNi

I send you the ftp credentials by e-mail.

We don'r have swcreenshots. These errors came in the cartscreen of the Hikashop.

Jan

[ossmygoal]

Thanks for your report, we will try to help you asap.
Best Regards,
Joomlavi Team