Awaiting response to previous post

[dibana]

Can't seem to get any response back on the issue I posted here: http://joomlavi.com/forum/forum/them...tions-and-more

It has been 3 days now since I provided all the requested information. When should I expect a response?

[ossmygoal]

Hello my friend Dibana,
Thanks for your purchasing. Could you please send us the purchase code which you buy our product via our email: dev@joomlavi.com - After receiving your email. We will try to help you to solve your problem.
We look forward to hearing from you soon.
Best Regards,
Joomlavi Team

[dibana]

Automated response?

Are there any real people here? Is this the quality of support you are currently trying to get me to pay to extend once it expires in a few months?

I sent the info Monday, it is now Friday. This is unacceptable.